Shipping & Returns

Shipping Rates

Shipping rates will be calculated at checkout for jerseys and accessories. Shipping rates for custom orders will vary and will be provided on the quote given prior to order completion.

Order Processing

All orders placed on jerseyden.ca Monday-Friday, will begin processing the following business day. Please note, orders placed on Friday will begin processing on the following Monday.

Custom orders follow the same processing timelines. A Jersey Den team member will contact you regarding your inquiry to begin the design and creation process to complete your order.

Note: When international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred dependent upon the destination country’s import laws. Jersey Den is not responsible for the payment of any duties and taxes not included in the original purchase price.

Tracking Your Order

When your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

Lost and Damaged Items

Jersey Den is not liable for damages incurred during transit. Goods damaged in transit are the responsibility of the shipping provider. Jersey Den does not assume any responsibility for lost or damaged packages.

Returns

Custom orders are final sale. Jersey Den does not provide returns or exchanges for buyers remorse or selecting the incorrect size on custom jerseys and accessories. We strongly encourage customers to use the sizing charts and order a size up if unsure. If there is an issue with a product please contact us at info@jerseyden.ca. Please note, you are responsible for all shipping and customs charges associated with returning an order. 

Guidelines

Jersey Den reserves the right to reject any returns that do not comply with the policies outlined above. Any returns that are not authorized will be sent back to you at your expense and a refund will not be granted.

Jersey Den is not responsible for packages lost or damaged in transit.

For any questions or concerns regarding the return process, please email info@jerseyden.ca

Inquiries

For any questions or concerns please email info@jerseyden.ca. Our team is available Monday-Friday (weekends and holidays excluded). Requests may take up to 48 hours to reply to.